From account setup to withdrawals, bonuses to technical issues — the Betjili support team is with you every step of the way.
Select the category that best matches your issue — each section contains detailed guides to help you.
Depositing at Betjili is quick and easy. Funds sent via bKash or Nagad are credited to your account within just a few minutes. Follow the steps below to get started.
All major Bangladeshi mobile banking services and bank transfers are fully supported.
| Subject | BKash / Nagad | Bank | Crypto |
|---|---|---|---|
| Minimum Deposit | ৳100 | ৳1,000 | $10 Equivalent |
| Maximum Deposit/Day | ৳5,00,000 | ৳50,00,000 | Unlimited |
| Deposit Time | 5–10 Minutes | 1–24 Hours | 10–30 Minutes |
| Withdrawal Time | 5–30 Minutes | 1–3 Business Days | 30–60 Minutes |
| Fee | Free | Free | Network Fee |
We're always available across three channels — reach out through whichever works best for you.
It's completely normal to have a lot of questions when using an online betting platform for the first time — how to deposit, how bonuses work, how long withdrawals take. Not knowing the answers can make the experience feel uncertain. Betjili's Help Center was built exactly for this reason.
Whether you're in Dhaka or Sylhet, at 3 AM or 5 in the morning — the Betjili support team is always on. Get help in Bengali, in your own language. No confusing jargon, no long waits.
For your first large withdrawal at Betjili, KYC (Know Your Customer) verification is required. This is actually for your own protection. Once verified, your account becomes more secure and future withdrawals of any amount can be processed without any issues.
The required documents are: a photo of your National ID or passport, and proof of ownership of the mobile number used to register your account. This process is typically completed within 24 hours.
Many players have questions about Betjili bonuses. The most common one is — can bonus funds be withdrawn directly? The answer is no. Every bonus comes with a wagering requirement, meaning you need to place a certain amount in bets before the bonus converts into real money.
For example, a 100% welcome bonus means a ৳1,000 deposit earns you an extra ৳1,000 in bonus funds. To use that ৳1,000 bonus, you'll first need to wager ৳10,000 (10x wagering requirement). Understanding the terms before you play ensures you get real value from your bonus.
Accounts may occasionally be temporarily locked due to suspicious transactions or multiple account activity. There's no need to panic — simply reach out to Betjili via Live Chat. The support team will review the matter and get it resolved promptly.
Please note that each person is allowed only one account. Creating multiple accounts may result in them being suspended and any funds held could be at risk. Always stick to a single account.
It's not uncommon for games on mobile to load slowly or crash occasionally. This is usually caused by a weak internet connection, a browser cache that hasn't been cleared, or an outdated version of the app.
Fix: Close and reopen your browser or app. Clear the cache. Download the latest version of the Betjili app from the download page. If the problem continues, let us know via live chat.
Important Note: The official Betjili support team will never ask for your password or OTP code. If anyone requests this information, stop communicating immediately and report it to our Help Center.
Betjili believes gaming is entertainment — not an addiction. If you feel your play is getting out of hand, use the Help Center to set deposit limits, take a temporary break, or activate the Self-Exclusion option.
Our Responsible Gaming You'll find detailed information on all of this on the page. Your mental well-being and financial safety matter far more to us than the game itself.
Reach us via live chat, email, or Telegram — get support in your language.
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